JDC's Jersey on Ice FAQ's

TICKETING FAQ’s

Where can I purchase a ticket?

Tickets can be purchased through this website or in person at the Ice Rink. Tickets can be bought on the day at the rink if available, however, we recommend purchasing tickets in advance to avoid disappointment and for updates to ensure the Ice Rink is open. All tickets are non-refundable.

Will I get sent a hard copy of my ticket?

We do not provide or send out hard copies of your ticket. Your booking confirmation will have all of your ticket information on your e-ticket, this is all that you will require to gain entry to the event.

What does the time on my ticket signify?

The time on your ticket is the time that your skate session commences. To ensure you enjoy your full hour of skating, please arrive 20 minutes prior to the session time.

What if I’ve made a mistake whilst booking my ticket?

Please visit the ticket desk in person at the Weighbridge. We regret no refunds are available.

Can I buy tickets on the day?

Yes, you can buy tickets on the day either online or at the rink, subject to availability.

What if I have booked and arrive late?

Please arrive on time to ensure you have the full session time. Skaters may be allowed on part way through, but the session finishes at the same time for everyone and you will therefore not be able to extend your time on the ice – it is important to arrive early!

How long are the ice skating sessions?

Sessions are one hour long. We advise arriving 20 minutes in advance to ensure you have enough time to prepare for your session. The session ends at the same time for everyone so don’t be late otherwise you’ll have less time to enjoy being on the ice!

Are there age restrictions?

Children under the age of 3 are not permitted on the ice. Children aged between 3 – 10 yrs must be accompanied by an adult on the ice. A maximum of 4 children under 10 yrs to one adult skating and supervising is permitted. Children aged 10-13 yrs may skate without a guardian on the Ice Rink but must be supervised from the viewing area. Children must not be carried on the ice.

Is there a viewing area for non skaters?

Yes, but please note this is not heated, so you’ll need to wrap up warm. You can enter the site and watch your friends or family skate without needing a ticket. You’ll only need a ticket if you’re going on the ice.

SKATES & SKATE AIDS FAQs

Do you have any skate aids for children?

We stock a limited amount of skate aids that can be used by children aged 3-10yrs to sit on or skate with to aid balance whilst on the ice. Numbers for each session are restricted and allocated on a first-come first-served basis. Please note that skate aids are only available for under 10yrs. They cannot be pre-booked.

Do I need to rent skates?

Skate rental is included in the price of an ice-skating ticket. You will exchange your own shoes as a deposit for a pair of skates for the duration of your session. Please wear thick socks and ensure your skates fit correctly before taking to the ice. Please note, we are not liable for any loss, damage, replacement or theft of shoes left in exchange for skates.

What size skates are available?

We carry a wide variety of sizes. Our friendly skate staff will happily exchange your skates at any time, to ensure that you have a pair of skates that you are comfortable with. We strongly recommend that all skaters wear thick socks. For very small children we also carry some over shoe bob skates with two blades per skate for more stability. If for any reason the size of skate you require is not zavailable, we reserve the right to ask if you can wait for the next session.

Can I bring my own skates?

You are welcome to bring your own skates, however there is no reduction in ticket price if you choose to do so. Please note we are not responsible for your skates, shoes or property.

Can wheelchair users go on the ice?

Yes, we welcome manual wheelchairs on the ice. You must have someone on the ice with you at all times. Unfortunately, we cannot accommodate powered wheelchairs on the ice. For any other accessibility/disability requirements please get in touch. A maximum of 3 wheelchair users can be accommodated on the ice at any one time, but please get in touch before booking if your group will have more than 3 wheelchair users, so we can make necessary arrangements.

How busy will it be on the ice?

During the week before Christmas, we expect the Ice Rink to be very busy. If you’re nervous about skating or would just prefer a quieter ice rink, we recommend coming during a weekday in the daytime or in the earlier sessions on weekends.

Do you provide helmets?

We don’t provide helmets or other safety equipment, including kneepads and elbow pads but you are welcome to bring your own.

SPECIAL SESSSION FAQs

Ice Princess & Superheroes parties

We’re excited to be hosting Ice Princesses and Superheroes parties every Sunday at 10am from 3rd – 17th December! If your little ones are huge fans of Disney’s Frozen or Marvel, then imagine their little faces light up when they get to skate round the Ice Rink with Elsa, Anna and Captain America. Fancy dress is not mandatory but is strongly encouraged. Please ensure a warm layer of clothing is worn underneath costumes.

Group bookings and private hire

Schools and clubs are invited at designated times Monday – Friday at a reduced price of £6 per person. Skate aids are available for those under 10 yrs who are still a little unsteady on their feet. To find out more and book space, please contact us at enquiries@jerseydevelopment.je

Private Hire

This year, why not swap your Christmas end of term party, office Christmas party or a corporate night for a festive ice-skating bash! Enjoy the occasion with festive music, fluorescent lighting, and Christmas décor. Available Monday – Wednesday evenings until 15th December. To find out more and book space, please contact us at enquiries@jerseydevelopment.jeGeneral

FAQ’s

What about the weather?

The Ice Rink is located indoors and therefore operates in all weather conditions, other than strong winds. In the unlikely event that the ice rink must close, alternative sessions will be offered.

What about unseasonal and extreme weather?

We will monitor weather conditions and if we decide for safety reasons to close the ice rink, this will be announced on our website and on social media channels.

What should I wear?

Although covered, the ice rink needs to be maintained at -5 degrees, so the area is not heated. thick socks and gloves. Several thin layers that can be removed are better than one thick layer. A thermal base layer is recommended. We provide a small unlocked shelf to store your shoes and a very small bag only. We recommend you only bring essentials with you; bags are not permitted on the ice. JDC does not accept responsibility for the loss or damage from any cause whatsoever to property or articles left.

Do you provide skating lessons?

We do not provide skating lessons.

Can I bring a school group?

School groups are welcome, please contact us via enquiries@jerseydevelopment.je for more details.

Exclusive Hire/Private Parties

Yes, the ice rink can be hired for exclusive use from Monday – Wednesday. Please contact us via enquiries@jerseydevelopment.je to arrange this.

What is the quality of the ice?

The rink is a temporary ice rink and as such is not intended for professional use. The ice is checked before each session and is resurfaced if necessary. Please remember that ice, by its very nature is a slippery surface, and that accidents and injuries may occur from being upon the ice.

What happens if I have an accident on the ice?

Like all sports, ice skating carries a degree of risk. Skating is something that you freely engage in and undertake entirely at your own risk. The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects, or structures and therefore is considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. Management will not be responsible for any injury or accidents however incurred by the skater. All slips, trips and falls, and resulting injuries whilst skating, or being upon the ice will be at the risk and responsibility of the individual skater. Our staff will assess the situation and if required, summon a first aider to the ice. We have an onsite first aid area, but for more serious incidents an ambulance will be called. An accident report will also be completed by the supervisor.

ALL SKATERS ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER OF ALL LIABILITY.

Is there a risk assessment available for skating?

Schools and other organised group visits should conduct their own risk assessment. All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily.

Can I perform tricks on the ice?

Skating at high speed, skating backwards, tricks and acrobatics are not permitted. Chains of 3 people or more are not permitted, and neither is weaving or rough/boisterous play. The ice rink is not for professional use.

Can I use my mobile phone on the ice?

The use of mobile phones (apart from taking photos) is not permitted on the ice. This is for your own safety and the safety of others.Adverse Weather Plan Jersey on Ice is an indoor winter event. We will therefore be open and operational throughout all usual winter weather conditions, which will include inclement weather. We remind all guests to dress appropriately. The health and safety of our visitors and staff remains at all times our paramount consideration. Throughout every day of the event, weather conditions will be monitored by the team. In the unlikely event that weather conditions on site pose a risk to the health and safety of our visitors or staff, we will make the decision to cancel the event. Any decision to cancel would be made as early as possible. Any decision to cancel any day will be made by JDC and any such decision will be final.

What happens if my day is cancelled?

In the event that a date has to be cancelled due to adverse weather or for any other reasons, all persons booked for that date will be notified via an email sent to the email address that the booking was made under. An announcement would also be made via our social media platforms and website. We advise customers to check for the latest updates before travelling, particularly in very windy weather. Full details of the next steps will be contained within the email notifying customers of the cancellation, including details as to how they can re-book. Customers will be able to re-book tickets up to the equivalent financial value, for any future timeslots subject to availability. In the event that neither of those options are suitable, a full refund will be issued. Jersey Development Company will not be liable for any other costs incurred by customers. No refunds, under any circumstances will be possible on any night when the event is running.

Dogs

Dogs are permitted on site. Owners must be responsible for their dogs at all times, clean up after them and keep them on a short lead at all times. Please note: dogs are not permitted on the ice rink.Smoking Smoking or vaping / e-cigarettes are not permitted in any covered areas at the Ice rink.

Are toilets available?

There are two toilet blocks on site, as well as accessible facilities for disabled users. These are located beside the Skate Exchange.

Is the Ice rink wheelchair accessible?

Yes, the rink will be accessible. Please note that the Ice Rink only permits manual wheelchairs.

Why is there CCTV in use?

CCTV is in use for safety and security purposes. Images are recorded 24 hours a day and will be kept for a period of 21 days.

Cashpoint

There is not a cashpoint on site, however ice rink tickets can be purchased on-site by cash and debit/credit card/contactless.

Behaviour

No member of staff should be required to deal with any customer either face to face, over the phone or in any correspondence who is exhibiting threatening, violent or abusive behaviour and we reserve the right to refuse admission to the site or remove members of the public from the site. Threatening behaviour includes, but is not limited to, threats of violence to members of staff or any other person which is for example, racist, sexist, homophobic or includes intimidating language, swearing or aggressive body language.

Alcohol

Drinking is not prohibited whilst ice skating but will be available at the venue. Staff are trained to ask for ID (licence or passport) for anyone who looks under the age of 18. Please don’t take offence, they’re only doing their job. We reserve the right to refuse entry or service to anyone who is intoxicated. This is for your safety and the safety of others.

Lost Property

Please ensure that as soon as you have discovered you have lost personal property, this is reported to a member of staff. All staff will be easily identifiable. We do recover and keep lost and found property. If we locate your property, we shall inform you to arrange collection. Any items which have not been claimed for after a period of 14 days shall be disposed of. The organisers are not responsible for the loss or theft of personal property, however incurred.

FOOD & DRINK FAQ's

Will there be vegan, vegetarian and gluten free options?

Vegan, vegetarian and gluten free options are available from the outside vendors, subject to availability.

Do you accept cash?

This will be subject to the vendors’ policies.

What food options are available?

Our independent food traders can be found outside the ice rink at the Weighbridge. Food and drink purchased can be consumed inside the marquee. A small refreshment area will be located inside the marquee serving light bites and refreshments.

Do you have highchairs and baby facilities available?

We do have a small number of highchairs available. We will also provide an area for feeding and baby changing facilities.

Is there a bar?

Alcoholic beverages may be available to purchase by vendors outside of the marquee. Drinks can be consumed inside the marquee.

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